All packages and memberships begin at the time of purchase. Once your subscription starts, we do not offer refunds for any payments already processed. You will still have access to your package or membership for the remainder of the cycle, and cancellation must be done online or via email to avoid renewal. Exception is ongoing sickness and relocation - upon demonstrating proof - and must be provided prior to the membership or package expiring. Members receive notifications upon purchasing a package or membership, as well as close to renewal every month, and when the membership or package expires or is cancelled. Once a membership, package, or First Time Drop In expires or renews, we do not offer any compensation. All class cancellations or rescheduling must be made with at least 1 hour notice, or a $15 fee will incur to reinstate the credit. All class cancellations or rescheduling with less than 1 hour notice must be made over the phone. In the case that a refund is granted, we will process a full refund minus processing fee, which is automatically charged by Wix, our website engine. In the case that an extension is granted, it is a one time event, and will not be granted again for the same membership, package, or drop in deal.