Frequently Asked Questions
What are your office/phone hours? Monday to Friday, 9 am - 4 pm. Outside of these hours, please email us or text/WhatsApp us at 786-452-3908 or leave a voicemail and we’ll get back to you as soon as possible.
What ages do you teach? We offer classes for ages 1 through 15, including Parent-and-Tot, Beginner, Rookie, Intermediate, and Advanced. Each class is grouped by skill level so every child learns at the right pace.
Do you offer trial classes? Yes! A trial class is a great way to see if we’re a good fit. Trial classes cost $30 and can be scheduled by contacting us via email.
Why can’t I book a class directly online? Our classes have limited availability, and members select a recurring weekly class that holds their spot. Because of this, we handle trial bookings personally to keep classes balanced and make sure they never go over their limit. Reach out at over email and we’ll find the right fit for your child.
How do memberships work? Your child is enrolled in a weekly class that holds their spot for the season. Membership auto renews every 30 days unless paused or cancelled, and includes 4 or 8 class(es) per cycle. To pause, cancel, or change classes, please email us at least 72 hours before renewal.
Can I join in the middle of the month? Yes, you can join any time there’s an opening! Our tuition isn’t billed by calendar month. Instead, it runs on 30-day cycles that start on the day you purchase, so there’s no need to wait for the 1st.
Is tuition the same every month? Yes, tuition is the same for every billing cycle. Instead of calendar months, our tuition runs on 30-day cycles that begin on the day you purchase. Tuition is based on an average of 4 weekly classes per cycle. Some cycles may include 5 lessons, while others may have only 3 due to a federal holiday closure, but your rate stays the same either way. We never charge extra for a 5-lesson cycle, and we don’t reduce your tuition for a 3-lesson cycle.
Does the enrollment fee have to be paid every Season? Yes, our $150 enrollment fee is paid once per season. Each season runs from August through June, and we’re currently in the 2026-27 season. The fee saves your child’s spot in their recurring class(es), covers insurance and administrative costs, and includes one uniform. This fee is charged at enrollment and again when a new season begins in August for continued attendance.
Do you have a sibling discount? Yes! We offer a 15% sibling discount on the second, third, and any additional memberships. The discount applies to tuition only and does not apply to enrollment fees or camps.
Can I attend camp if I’m not a member or don’t take classes? Yes! Our camps are open to both members and non-members. Campers must be ages 4 and up and fully potty trained.
Can I get a refund for camp? Camp cancellations made 14 or more days before the camp start date are eligible for a full refund, minus a processing fee charged by our website platform. Cancellations made fewer than 14 days before the start date will receive a 50% refund. We do not issue refunds for camps that have already begun. Any cancellation requests sent by email must be submitted by 8:00 AM on the first day of camp. You may request that your camp booking be transferred to a sibling, relative, or friend. Refunds are not available for missed days of camp due to illness, travel, or other personal reasons. Any accommodations for missed days are courtesy-based and made solely at the discretion of Flips & Friends staff.
What should my child wear? Comfortable, fitted clothing they can move in, such as a leotard or fitted athletic wear. Hair should be pulled back, and jewelry removed. Gymnastics is done barefoot, so no shoes or socks are needed.
Do I stay during class? Parents of children under 7 must stay in the gym for the duration of class. We have a seating/viewing area. For children ages 7+, parents may choose to drop off and pick up. Please know the time your child's class end for a timely pick-up. We offer a 10-minute grace period for pick-up, and every minute after that is $1.
What’s your make-up policy? If your child will be absent, you must notify us by email, WhatsApp, or phone at least 1 hour before class to remain eligible for a make-up. Absences without prior notice are marked as a no-show and do not qualify for a make-up, regardless of the reason. Regular attendance is the parent’s responsibility, and make-ups are not guaranteed. Make-ups are only considered for illness or injury (doctor’s note required) and emergencies. They are not offered for planned absences such as vacations or scheduling conflicts. If approved, make-ups must be redeemed within the same billing cycle and do not roll over. If your child will miss 2 or more consecutive classes, please email us so we can help find availability within your current cycle, or pause your membership.