Be sure to become familiar with this information, as you will be agreeing to the terms and conditions listed below when you register.
Liability Release
You hereby give your approval for your child’s participation in any and all activities prepared by Flips & Friends. In exchange for the acceptance of said child’s candidacy by Flips & Friends, you assume all risk and hazards incidental to the conduct of the activities, and release, absolve and hold Flips & Friends harmless, and all its respective staff, agents, and representatives from any and all liability for injuries to said child arising out of traveling to, participating in, or returning from the selected session. In case of injury to said child, you hereby waive all claims against Flips & Friends, including all coaches and affiliates, all participants, sponsoring agencies, advertisers, and, if applicable, owners and lessors of premises used to conduct the event. There is a risk of being injured that is inherent in all sports activities. Some of these injuries include, but are not limited to, the risk of fractures, paralysis, or even death.
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You hereby authorize the diagnosis and treatment by a qualified and licensed medical professional, of the minor child, in the event of a medical emergency, which in the opinion of the attending medical professional, requires immediate attention to prevent further further endangerment of the minor’s life, physical disfigurement, physical impairment, or other undue pain, suffering or discomfort, if delayed. Permission is hereby granted to call 911, which may include transportation via ambulance to the nearest medical facility, and you understand that in the event of an emergency, every attempt to reach you will be made but will not impede the contact of said medical professional in your absence.
Discipline
Gymnastics requires discipline; therefore, students are expected to be on their best behavior (age appropriate). This is critical to the learning process. If a student becomes disruptive to the class, they will be asked to sit and observe the class for the remainder of that exercise. If the behavior continues, the student may be asked to leave to allow other students to have the ability to learn and receive proper attention from the instructors in a positive environment, free of disruption.
Communications
Please read the information shared with you in monthly newsletters, as all necessary information is available there. Please feel free to discuss any comments, questions or concerns with Alejandra, Daniela, or front desk staff. Please do not go directly to your child’s teacher as they will redirect you to the proper staff member. Leave us a message on our voicemail, facebook, e-mail or text and we will get back to you promptly. We are always open to suggestions, so please feel free to do so.
Refund and Cancellation Policy
Once your subscription starts, we do not offer refunds for any payments already processed. You will still have access to your package or membership until the end of the period you paid for. Exception is ongoing sickness and relocation - upon demonstrating proof - and must be requested prior to the membership or package expiring.
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All packages and memberships clearly state duration prior to booking, in the packages tab. Members receive notifications upon purchasing a package or membership, as well as close to expiration date and or renewal if applicable. Once a membership, package, or First Time Drop In expires or renews, we do not offer any sort of compensation. All Monthly memberships auto renew every month until cancellation. The price listed for 6 - Month memberships auto renews every month, for a duration of 6 months. Yearly membership is a one time payment and does not auto renew after the year.
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In the case that a refund is granted, we will process a full refund minus processing fee, which is automatically charged by Wix, our website engine. In the case that an extension is granted, it is a one time event, and will not be granted again for the same membership, package, or drop in deal.
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CLASSES
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All class cancellations or rescheduling must be made with at least 1 hour notice, or a $15 fee will incur if client wants the credit reinstated. All class cancellations or rescheduling with less than 1 hour notice must be made over the phone.
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Class make ups are not guaranteed and it is the parents responsibility to make sure their child is attending to their regularly scheduled classes every month/cycle. That being said, we may grant make ups on a case by case basis. In the case that make ups are approved, they must be redeemed within the same billing cycle, and will not roll over to the next period.
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If a child does not show up to their scheduled class, and we don't receive a cancellation/rescheduling request before class start time, they are marked as no-show. ​
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CAMP BOOKINGS
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Campers MUST be 4 years old, NO EXCEPTIONS. Camp bookings can be cancelled 14+ days prior to the associated camp start date to receive a full refund (minus processing fee automatically taken by our website engine). Any cancellations within less than 14 days from the associated camp start date are eligible to receive a refund less 50% for late cancellation. Please keep in mind that we are unable to give refunds for camps that have already begun, and any cancellation requests must be sent by 9 AM on the first day of camp LATEST; You can also request that the credit be transferred to a sibling, relative or friend.
While Flips & Friends makes every effort to make reasonable accommodations to the needs of everyone, parents should know that we do not offer specialized programs or staff for children with special needs at this time.
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We do not offer refunds for missed days of camp due to illness, travel, or other. Any offers made by the Flips & Friends Team to make up for missed camp are at Flips & Friends Staff discretion as a courtesy. NO EXCEPTIONS.
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BIRTHDAY PARTY BOOKINGS
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Birthday parties include a $150 non-refundable deposit required to reserve the party date and time, and is part of your final invoice. Your deposit may be paid through the invoice link. Cancellations must be made 72 hours in advance in order to reschedule and not forfeit the non-refundable deposit. NO PERSONAL CHECKS WILL BE ACCEPTED. If you pay for the full balance of the party in advance and due to unplanned circumstances, you need to cancel your reservation you will receive a refund less the $150 non-refundable deposit required at the time of your reservation if you notify us within 72 hours of the party.
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For Private events, Half of the total price would be needed upfront as a non-refundable deposit, and the remaining balance would be due upon our coach's arrival at location for first session. Cancellations must be made 72 hours in advance in order to reschedule and not forfeit the non-refundable deposit. NO PERSONAL CHECKS WILL BE ACCEPTED. If you pay for the full balance of the event in advance and due to unplanned circumstances, you need to cancel your reservation, you will receive a refund less the non-refundable deposit required at the time of your reservation if you notify us within 72 hours of the event. Once you pay the non-refundable deposit, you are agreeing to these terms.
Late Pick Up Policy
Please know the time your child's class ends and try to be at the studio ready for pick up at that time. We have a 10 minute grace period from each class end time. For example, if your child's class ends at 2:50, you have until 3:00 to pick them up. After the grace period, each minute late will equate to $1 charged. Total amount for late fee will be invoiced and payment expected prior to the child attending any other classes.
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This policy applies for all classes, including CGES After School Program.