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Frequently Asked Questions
Q: What is Flips and Friends?
A: We are a gymnastics and tumbling studio carefully structured to ensure all students get a semi private experience during each session. Body awareness is our main objective during each class.
Q: How much does it cost?
A: For your first time visit, we offer a $30 trial deal for the studio you wish to attend.
Should you enjoy the class and wish to register, please speak to studio manager or email to inquire about availability.
There is a $150 registration fee per session (August to June) and monthly membership is required.
Q: How do I make a booking?
A: After purchasing a registration fee and membership, we take care of your child's weekly bookings.
You are registering for a specific day/s, and your child will be automatically registered for their monthly classes.
Q: Something came up and I can't make it to class. How do I cancel?
Q: What's your refund policy?
A: If you know your child won't make it to a scheduled class, please email us or call us as soon as possible.
All cancellations and no-shows are subject to our make up policy.
A: We do not offer refunds for any payments already processed. You will still have access to your credits or membership until the end of the period you paid for. Exception is ongoing sickness and relocation--upon demonstrating proof--and must be requested prior to the membership or package renewal.
Q: What's your make up policy?
A: If a child does not show up to their scheduled class, and we don't receive a formal notification via email, text or call at least 1 hour before class start time, they will be marked as no-show, and will not be eligible for a make up.
Make ups are reserved for sickness/ injury (with a doctor's note), and emergencies only.
Q: What ages do you teach?
A: We teach ages 1 through 15!
Our classes range from Parent & Tot (Ages 1-3) to Advanced.
Q: How do the memberships work?
A: We offer memberships for once or twice a week classes, charged every 30 days.
Our memberships auto renew every 30 days until customer requests to cancel via email.
Please pay close attention to renewal dates; this is when your membership will be charged again and any unused credits will expire and refill.
Q: Can I get some information on Day Camps?
A: Day Camps will be opening on the days that your children have NO school. We follow the MDCPS system for days off, holidays, and other nearby school schedules.
Camp hours are from 9:00AM to 2:00PM, and we have an aftercare option until 3:00PM for a small extra charge.
Q: Can I get a refund on Day Camps?
A: Camp bookings can be cancelled 14+ days prior to the associated camp start date to receive a full refund (minus processing fee automatically charged by our website engine).
Any cancellations within less than 14 days from the associated camp start date are eligible to receive a refund less 50% for late cancellation.
Please keep in mind that we are unable to give refunds for camps that have already begun.
You can also request that the credit be transferred to a sibling or relative (Age 4+), but we require email notification and approval.
For an extended explanation of our Refund and Cancellation policy, please visit our Terms & Conditions page, found at the footer of our website.
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