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Frequently Asked Questions
Q: What is Flips and Friends?
A: We are a gymnastics and tumbling studio carefully structured to ensure all students get a semi private experience during each session. Body awareness is our main objective during each class.
Q: How much does it cost?
A: You can try any Mommy & Me or Tumbling class for $30 the first time. After that, you can pay for individual sessions ($40 Mommy & Me, $65 Tumbling), or pick one of our Memberships to save $$$.
Q: How do I make a booking?
A: After purchasing a membership, sessions are automatically added to your account. To book, please visit "Our Schedule" tab and select desired class. You'll be redirected to a booking form page to fill out your information. At the bottom, under Payment, you will see an option to redeem session from pricing plan. If you haven't purchased a membership yet, under Payment you'll see the option to "Pay for this session" or "Buy a Plan".
Q: What's your refund policy?
A: We do not offer refunds for any payments already processed. You will still have access to your package or membership until the end of the period you paid for. Exception is ongoing sickness and relocation - upon demonstrating proof - and must be requested prior to the membership or package renewal.
Q: Can I get a refund on Day Camps?
A: Camp bookings can be cancelled 14+ days prior to the associated camp start date to receive a full refund (minus processing fee automatically taken by our website engine). Any cancellations within less than 14 days from the associated camp start date are eligible to receive a refund less 50% for late cancellation. Please keep in mind that we are unable to give refunds for camps that have already begun; You can also request that the credit be transferred to a sibling, relative or friend.
Q: What ages do you teach?
A: We teach ages 1 through 12! Our classes range from Mommy & Me (Ages 1-3) to Advanced Tumbler (Ages 7+)
Q: How do the memberships work?
A: We offer Monthly, 6-month, and yearly memberships for 1-3 classes a week, as well as a monthly unlimited package. Our memberships auto renew until customer manually cancels or reaches out to our team with a cancellation request. Please pay close attention to expiration dates; this is when your membership will renew and any unused credits will expire and refill.
Q: Something came up and I can't make it to class. How do I cancel?
A: All bookings can be cancelled by the customer through their profile up to an hour before class start time.
Go to your profile and select My Bookings. You will now see Upcoming and History. Under Upcoming, find the session you wish to cancel or reschedule, click on the arrow to the right, and select reschedule, or cancel.
Any cancellations with less than 1 hr notice must be over the phone or email, and will entail a $15 late rescheduling fee if you wish to keep the credit for future use.
Q: Can I get some information on Day Camps?
A: Day Camps will be opening on the days that your children have NO school. We follow the MDCPS system for days off, and other nearby school schedules. Camp hours are from 9 am to 1 pm, and we have an aftercare option until 2:30pm for a small extra charge.
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