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Frequently Asked Questions
Q: What is Flips and Friends?
A: We are a gymnastics and tumbling studio carefully structured to ensure all students get a semi private experience during each session. Body awareness is our main objective during each class.
Q: How much does it cost?
A: For your first time visit, please redeem the First Time Drop In deal for the studio you wish to attend.
Should you enjoy the class and wish to continue in Coconut Grove, you can pay per class or buy a membership to save some $$.
In Key Biscayne, pay per class is not available. Registration for a 12 month term and monthly membership are required.
Q: How do I make a booking?
A: After purchasing a membership, sessions are automatically added to your account.
To book a class in Coconut Grove, please visit "Schedule" tab and select desired class. You'll be redirected to a booking form page to fill out your information. At the bottom, under Payment, you will see an option to redeem session from pricing plan. If you haven't purchased a membership yet, under Payment you'll see the option to "Pay for this session" or "Buy a Plan".
In Key Biscayne, you are registering for a specific day/set of days. Your child will be automatically registered for their monthly classes.
Q: What's your refund policy?
A: We do not offer refunds for any payments already processed. You will still have access to your credits or membership until the end of the period you paid for. Exception is ongoing sickness and relocation - upon demonstrating proof - and must be requested prior to the membership or package renewal.
Q: What ages do you teach?
A: We teach ages 1 through 12! Our classes range from Parent & Tot (Ages 1-3) to Advanced Tumbler (Ages 5+ skill based).
Q: How do the memberships work?
A: In Coconut Grove, we offer Monthly memberships for once or twice classes a week, as well as a monthly unlimited package.
In Key Biscayne, we offer monthly memberships for once or twice a week.
Our memberships auto renew until customer manually cancels or reaches out via email with a cancellation request. Please pay close attention to expiration dates; this is when your membership will renew and any unused credits will expire and refill.
Q: Something came up and I can't make it to class. How do I cancel?
A: All Coconut Grove bookings can be cancelled by the customer through their profile up to an hour before class start time.
Go to your profile and select My Bookings. You will now see Upcoming and History. Under Upcoming, find the session you wish to cancel or reschedule, click on the arrow to the right, and select reschedule, or cancel.
Any cancellations with less than 1 hr notice must be over the phone or email, and will entail a $15 late rescheduling fee if you wish to keep the credit for future use.
For Key Biscayne bookings, please email or call us with at least 1 hour notice if your child won't be attending. Please review the KB Make Up Policy for more information.
Q: Can I get some information on Day Camps?
Q: Can I get a refund on Day Camps?
A: Camp bookings can be cancelled 14+ days prior to the associated camp start date to receive a full refund (minus processing fee automatically taken by our website engine).
Any cancellations within less than 14 days from the associated camp start date are eligible to receive a refund less 50% for late cancellation. Please keep in mind that we are unable to give refunds for camps that have already begun; You can also request that the credit be transferred to a sibling, relative or friend.
A: Day Camps will be opening on the days that your children have NO school. We follow the MDCPS system for days off, and other nearby school schedules. Camp hours are from 9 am to 1 pm, and we have an aftercare option until 2:30pm for a small extra charge.
For an extended explanation of our Refund and Cancellation policy, please visit our Terms & Conditions page, found at the footer of our website.
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